Q: How much does Shipping and Handling cost?
A: S&H costs $17.50 per box. Shipping is FREE if  you order 3 or more boxes of gourmet items with a minimum dollar value of $150. Due to the very expensive nature of shipping perishable product (we ship overnight on dry ice in a cooler) we have tried to offset the shipping costs for our customers.

Q: When will I receive my order?
A: If you place your order by 9:00 AM EST on a Wednesday you should receive your order by Friday afternoon.

Q: How can I track my order?
A: You will receive an email notifying you when your product ships. It will contain a link to the shipper's website, so that you can track your order. The email will also include a shipping confirmation number, which you simply enter into the tracking system form.

Q: Do I need to be at home to receive the package?
A: Please try to ensure that someone is available to receive the product, and put them in the freezer. If at the time you order, it is possible that you will not at home, please send the order to a business address or to a trusted neighbor who can accept the delivery for you. If you live in an area or building where the package may be left, the courier service will do so. But please do not leave the products outside of a freezer for more then a few hours upon delivery.

We will NOT liable for deliveries where the customer is not available to receive the order.

Q: I’m having a party this weekend. How late can I order appetizers for timely arrival?

A: If you place your order by 9:00 AM EST on a Wednesday you should receive your order by Friday afternoon.

Q: Where do we ship?
A: We offer delivery within the continental United States only. If you live in Puerto Rico, Alaska, or Hawaii, and would like to place an order, please contact us via email gbcnetwork@charter.net or . Please include your address and what items you would like to order so that we may give you an accurate shipping rate by return email. Our apologies, but we do not offer delivery to Canada or other international destinations at this time. Our courier service cannot ship to P.O. boxes.
 

Q: What is our return policy?
A: The only returns accepted are those for reason of spoiled or damaged product UPON DELIVERY. You must contact us within five (5) days. We will determine what type of refund you qualify for. Please allow 30 days from the time you send out your product back to us for the refund credit to appear on your credit card statement.

Q: How can I cancel my order?
A: Once you receive your e-mail notification and purchase confirmation number you cannot cancel your order. Completed orders are binding.

Q: What forms of payment are accepted?
A: We accept MasterCard, VISA, Discover Card and American Express. Paypal, Checks by phone.

Q: How much is sales tax, and under what conditions will it be charged?
A: There is no sales tax. All frozen food products are tax exempt.

Information From Appetizerstogo.com